Delivery & Postage Information
Relevant charges for postage and packing will be determined at the time of order, and reflected in the Customer’s shopping cart. These charges, and the estimated delivery lead-times will be considered as accepted by the Customer upon placement of an order.
Zoma, in partnership with its chosen courier partners, will deliver ordered goods to the delivery address provided by the Customer at the time of order placement. Delivery will be made as soon as possible after an order is accepted, dependent on the relevant delivery lead-times of the product. Customers will be notified of their order’s estimated delivery date on dispatch of the goods.
Delivery dates acknowledged by Zoma are non-binding estimate timescales only, based upon the best available information regarding manufacturers lead times, and the transportation schedules provided by the required courier service. Specific delivery conditions may be requested by a Customer before purchase; however, these are accommodated at Zoma’s discretion, with prior consultation, and may be subject to further costs and conditions. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay, or failure, to deliver the products within those estimated timescales. However, we will make every attempt to inform the Customer if there is a known delay, where possible.
All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt by an adult aged 18 years, or over. Please note it may not be possible for us to deliver to some locations.
From the moment Zoma, or our selected courier service, attempts to deliver the goods they are the Customer’s full responsibility, and the Customer has to accept the goods when they are ready to be delivered. Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire, or part of the, order and charge the Customer any costs incurred by us to cover storage, shipping and insurance of the goods.
A customer will become the rightful owner of the goods ordered only after the items have been delivered, and full payment in exchange for these items has been received by Zoma. From delivery, or placement into storage, all risks for the goods pass to the buyer.
Deliveries do not include unpacking, assembly or installation.
Should you wish for your order to be delivered to a country outside the UK mainland, please contact firstname.lastname@example.org for details of the associated transportation costs. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with the Customer, and Zoma has no control or liability for them.
Further help required?
If you have any questions or require further information, please contact us.