Personal information collected
Zoma only collects personal information from our customers willingly, and only through the transparent processes of placing an order, contacting us for assistance or through any other process which requires a customer to willingly submit their information in order to receive assistance or access to a service. Customers purchasing goods online will need to provide valid credit or debit card details, in addition to their name, relevant addresses for billing and/or delivery, contact telephone numbers, and email address.
Cookies are pieces of information that your web browser stores on your computer's hard drive which identify you when you use our website’s services. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic.
When you visit our site we automatically log usage data about your online interaction with our services (e.g. the URL you came from, IP address, your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, access times, etc.) We utilize this data for monitoring and improving our online service. Log files are not tied to personally identifiable information.
Links to other sites
How this information may be used
The information we collect about you will only be used lawfully in accordance with the Data Protection Act 1998.
Providing us with your details allows Zoma to provide you with assistance, process your order, and also to let you know the continuing status of your order.
Your details may be disclosed to external reputable third parties, such as banks and credit processing services, but only for the sole purpose of processing your order. All such third parties treat your personal information as fully confidential, and fully comply with all applicable UK Data Protection and Consumer Legislation. We will not share your information with any parties outside our organisation at any other time (except to the extent required by law, court order, or as requested by other government or law enforcement authority.) Rest assured, your personal details will not be provided to any outside company for mailing or marketing purposes.
Zoma may occasionally use your details internally within the organisation to allow us to alert you to new products, discounts, special offers/promotions, news and events, to serve website content, or for statistical analysis purposes to improve its quality of service.
If at any point you wish to have your details removed from our customer database, you can do so by simply sending a request to us in writing.
Safeguarding this information
Zoma uses the industry standard 128 bit SSL (Secure Sockets Layer) encryption for our secure servers. This is to encrypt all data as it is transferred over the Internet. When a customer enters their details via an order form hosted on our secure server, their browser will automatically inform them that encryption is being used.
Furthermore, all data stored on this secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks.
The secure servers are situated on a standalone private network completely isolated from other networks and connections. They have a single resilient connection to the Internet, which is serviced through dual dedicated ICSA compliant firewalls. The servers are further secured through "server lock" protection, with all credit card details encrypted through 3DES encryption.
Zoma customers' card details are kept confidential and encrypted at all times, and none of your orders will be seen by anyone other than yourself, and authorised members of the Zoma team for the sole purpose of assisting you with your order.
Further help required?
If you have any questions or require further information, please contact us.